Head Office | Upside Down House UK Ltd, 1B Station Approach, Grays, RM17 6NQ

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Frequently Asked Questions

There’s no need to book a time slot when visiting us, you simply need to show your tickets to our team at the ticket office on arrival. Please note that you will need to queue to enter the house and peak times such as weekends can result in a slightly longer wait time, so we would encourage you to factor this in to your visit.

There is a 20 minute time limit to spend in the house due to COVID19. A member of the team will assist and manage your experience on your arrival.

Yes, your expired voucher can still be redeemed. We understand that the pandemic has put everyone’s plans on hold. However, we need to continue working together, therefore we have extended all of the vouchers until further notice.

Upside Down House can be visited throughout the week, however at peak times, such as weekends, there can be a slightly longer wait time. If you have plans for the day we would ask that you factor this in and perhaps consider visiting us closer to our opening time in the morning, or later in the afternoon prior to us closing when we tend to be a bit quieter.

We are open 7 days a week, opening times can be found in the locations section of our website.

Unfortunately we are unable to welcome puppies into the house, as they may fall ill due to the slant and motion sickness the house can provide.

Yes, we make every effort to make sure anyone and everyone can enjoy Upside Down House UK. You can read our full accessibility statement in our locations section.