Head Office | Upside Down House UK Ltd, 1B Station Approach, Grays, RM17 6NQ

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Frequently Asked Questions

There’s no need to book a time slot when visiting us, you simply need to show your tickets to our team at the ticket office on arrival. Please note that you will need to queue to enter the house and peak times such as weekends can result in a slightly longer wait time, so we would encourage you to factor this in to your visit.

There is no time limit to spend in the house, and we invite you to spend as long as you would like getting creative!

Yes of course, we understand that the pandemic put a lot of plans on hold and so we have extended the entry period for all Wowchers to the end of November 2020, when all tickets must be redeemed.

Upside Down House is fun at all times of the day but at peak times, such as weekends, there can be a slightly longer wait time and so if you have plans for the day we would ask that you factor this in and perhaps consider visiting us closer to our opening time in the morning, or later in the afternoon prior to us closing when we tend to be a bit quieter.

We are open daily, opening times can be found in the locations section of our website.

Unfortunately we are unable to welcome puppies into the house, as they may fall ill due to the slant and motion sickness the house can provide.

Yes absolutely, we make every effort to make sure everyone can enjoy Upside Down House UK. You can read our full accessibility statement in our locations section.